| 1 |
Status of Terms |
| 1.1 |
These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of Ace Optics ("Ace Optics", "we" or "us"), in relation to the services and products offered by us through this site. By registering for Ace Optics services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.
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| 2 |
Placing an order |
| 2.1 |
A notice will be displayed on your web browser before you submit an order with Ace Optics. This contains important information such as a description, price and delivery charges of the good or services ordered. Ace Optics suggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records. |
| 2.2 |
Goods supplied to you by Ace Optics will correspond with their prices and description (subject to E & OE). If at any time this is not the case Ace Optics will give you the right to reject the goods within a reasonable time period for a full refund. |
| 2.3 |
In the unlikely event that an incorrect price is shown on our website. Ace Optics reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. |
| 2.4 |
All new stock items include VAT at the current rate.
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| 3 |
Right to Cancel |
| 3.1 |
In the unlikely event you are not completely satisfied with your online purchase, Ace Optics will offer you a refund within 14 days of you receiving your order, providing items are returned to Ace Optics in original, as supplied condition with proof of purchase. |
| 3.2 |
Goods must be returned with all accessories, packaging and instructions. |
| 3.3 |
Items may be returned in person to our Bath store or returned by post. The cost of returning an item is to be borne by the customer. If returning by post we recommend an insured, tracked service. |
| 3.4 |
Refunds will be issued by the same method as original payment was made and refunds will be issued within 14 days of Ace Optics receiving your returned items. |
| 3.5 |
New hardware items sold by Ace Optics come with a minimum of 1 year manufacturer guarantee. The guarantee period provided by Ace Optics for used items is 3 months unless otherwise stated. If an item that we supplied fails due to a manufacturing fault within the guarantee period, please contact us to arrange a guarantee repair. Faults caused by misuse or accidental damage will be liable to a chargeable repair. |
| 3a |
Exchanges |
| 3a.1 |
Exchanges are normally processed within 7 days (Subject to stock availability). You will have to pay the difference if the goods you require are more expensive than your original order and we will refund you any difference if the goods you require are any cheaper than your original order. We do ask that you return the unwanted item to us at your own expense. Any items are your responsibility until they have been received by ourselves. |
| 4 |
Content |
| 4.1 |
Ace Optics shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site. |
| 4.2 |
Certain links in this site will lead to sites, which are not under the control of Ace Optics. When you activate any of these you will leave the Ace Optics site and Ace Optics has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of Ace Optics.
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| 5 |
Limitation of Liability |
| 5.1 |
Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Ace Optics. |
| 5.2 |
You agree that Ace Optics shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under Ace Optics direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Ace Optics has been advised of the possibility of such loss or damage). |
| 5.3 |
The only liabilities that Ace Optics can exclude are those arising from the following.
In cases where losses were not foreseeable to both parties when the contract was formed.
Where losses were not caused by any breach on the part of Ace Optics.
For any business losses, and/or losses to non-consumers.
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| 6 |
Delivery |
| 6.1 |
Orders received by 2:30pm are normally dispatched the same day for delivery within two working days. If Ace Optics have not got stock of your order you will be notified with an expected delivery date, if this date is not acceptable to you, you have the option to cancel your order. For a complete explanation of delivery charges please see our shipping page.
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| 7 |
Complaints Handling Procedure |
| 7.1 |
In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by either:
e-mail: [email protected]
Phone: 01225 466975
Fax: 01225 469761
or write to:
Ace Optics, 8 Belmont, Bath, BA1 5DZ
All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.
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| 8 |
Copyright |
| 8.1 |
All designs, text, graphics and their selection and arrangement on this site are the copyright of Ace Optics or its content providers. As a visitor to the Ace Optics site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Ace Optics prior written consent is strictly prohibited.
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| 9 |
Matters beyond our Reasonable Control |
| 9.1 |
Ace Optics shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, acts of God, fire, lightning, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central government or other competent authorities.
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| 10 |
Language |
| 10.1 |
In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.
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| 11 |
Ace Optics Privacy Policy |
| 11.1 |
Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by Ace Optics. Ace Optics does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual.
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| 11.2 |
Cookies are used on this shopping site, but only to operate & remember the contents of your shopping basket. The site cannot operate without these cookies & they are deleted automatically once you leave the site. We also use Google Analytics, which uses a cookie, but this does not identify individuals or provide us or Google with personal details. The Analytics data is used only for monitoring site usage & this information is not shared with anyone.
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| 11.3 |
Ace Optics does not participate in any targetted advertising programs. We do not use any cookies which can be used to track you or allow either ourselves or third-parties to serve adverts based on what you have looked at on this site.
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| 11.4 |
If you have any concerns or questions regarding the privacy of this site please e-mail [email protected]
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| 12 |
Site Security |
| 12.1 |
The checkout section of the Ace Optics site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of you browsers screen you will be taken to this sites security certificate. If you have any concerns regarding the security of this site please e-mail [email protected]
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| 13 |
English Law |
| 13.1 |
The contract will be governed by English Law. |
