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Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website. Ace Optics is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following details as required for normal operation of the website and to process orders:

  • Name
  • Contact information including email address
  • Demographic information such as postcode and preferences

We do not directly collect payment data. This is data is collected only by Sage Pay or PayPal, our payment processors, at the final step of order creation

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Order processing
  • Internal record keeping
  • We may use the information to improve our products and services

Where we use any customer information for statistical analysis purposes, the data is comprehensively anonymised to ensure that no individual can be identified.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which is stored on your system by your web browser on behalf of a website you visit. If you agree to this, the file is added and the cookie helps us to analyse web traffic and remember your configuration settings. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to store your preferences and track which areas of the website are being used. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, without the cookies we use to track sessions and cart contents, website functionality will be greatly diminished and it won't be possible to create an order.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not share your personal information with third parties unless we have your explicit permission or are required by law to do so.

You may request details of the personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to 16 Green Street Bath BA1 2JZ.

If you believe that any information we are holding on you is incorrect or incomplete or you wish us to delete any information that we hold about you which we are not required to keep by law for accounting purposes, please write to or email us as soon as possible. We will promptly correct or remove any such information, as requested.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
FRONTEND_CID You sesssion ID on the server (Secure HTTP version)
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
OW_COOKIE_NOTICE Used to enable us to know that you have previously accepted and dismissed our cookie notice
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

External Services

We also use Google Analytics for traffic analysis, site health monitoring and demographic reporting. You may opt-out of Google Analytics tracking for ALL websites at the following page: https://tools.google.com/dlpage/gaoptout/

The cookies created by Google Analytics have the identifiers DSID, IDE_GA, _GAT & _GIDThe cookies collect information in an anonymous form, including the number of visitors to the site, where they have come to the site from and the pages they have visited. You can see more privacy information regarding Google Analytics at the following page: http://www.google.co.uk/intl/en/analytics/privacyoverview.html

This site uses cookies, including those set by Google Analytics. For details of our policies and how to control your data, please follow the link to our Privacy Policy. Find out more here.