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TERMS AND CONDITIONS
1 Status of Terms
1.1 These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of Ace Optics ("Ace Optics", "we" or "us"), in relation to the services and products offered by us through this site. By registering for Ace Optics services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.
  
2 Placing an order
2.1 A notice will be displayed on your web browser before you submit an order with Ace Optics. This contains important information such as a description, price and delivery charges of the good or services ordered. Ace Optics suggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records.
2.2 Goods supplied to you by Ace Optics will correspond with their prices and description (subject to E & OE). If at any time this is not the case Ace Optics will give you the right to reject the goods within a reasonable time period for a full refund.
2.3 In the unlikely event that an incorrect price is shown on our website. Ace Optics reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.
2.4 All new stock items include VAT at the current rate.
  
3 Right to Cancel
3.1 You have the right to cancel any order within 7 working days. The 7 working days will start the day after receipt of the goods.
3.2 The cancellation notice should be sent by e-mail to Ace Optics at despatch@aceoptics.co.uk and must state your name, a description of the goods or services concerned and the order number.
3.3 Where Ace Optics have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to Ace Optics. Ace Optics will only accept the returned goods in their original packaging and which do not exhibit signs of wear or tear. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the order.
3.4 Where Ace Optics have supplied goods to you, these goods must be returned to Ace Optics, 16 Green Street, Bath, BA1 2JZ or be available for collection by Ace Optics. The cost of returning goods is non-refundable, and where Ace Optics collects goods the direct cost of such will be deducted from the refund.
3.5 Once notice of your cancellation has been received and we are in possession of the returned goods, Ace Optics will make a refund of the order price to your debit or credit card used to purchase the goods. This will be done within 30 days of the date of cancellation.
  
4 Content
4.1 Ace Optics shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site.
4.2 Certain links in this site will lead to sites, which are not under the control of Ace Optics. When you activate any of these you will leave the Ace Optics site and Ace Optics has no control over and will accept no responsibility or liability for the material on any site, which is not under the control of Ace Optics.
  
5 Limitation of Liability
5.1 Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of Ace Optics.
5.2 You agree that Ace Optics shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under Ace Optics direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where Ace Optics has been advised of the possibility of such loss or damage).
5.3 The only liabilities that Ace Optics can exclude are those arising from the following.
In cases where losses were not foreseeable to both parties when the contract was formed.
Where losses were not caused by any breach on the part of Ace Optics.
For any business losses, and/or losses to non-consumers.
  
6 Delivery
6.1 Orders received by 2:30pm are normally dispatched the same day for delivery within two working days. If Ace Optics have not got stock of your order you will be notified with an expected delivery date, if this date is not acceptable to you, you have the option to cancel your order. For a complete explanation of delivery charges please see our shipping page.
  
7 Complaints Handling Procedure
7.1 In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please contact us by either:
e-mail: sales@aceoptics.co.uk
Phone: 01225 466975 
Fax: 01225 469761
or write to:
Ace Optics, 16 Green Street, Bath, BA1 2JZ
All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.
  
8 Copyrights
8.1 All designs, text, graphics and their selection and arrangement on this site are the copyright of Ace Optics or its content providers. As a visitor to the Ace Optics site you are licensed to copy electronically or to print portions of this site for your own personal, non-commercial use. Any other use of materials on this site without Ace Optics prior written consent is strictly prohibited.
  
9 Matters beyond our Reasonable Control
9.1 Ace Optics shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities. 
  
10 Language
10.1 In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.
  
11 Ace Optics Privacy Policy
11.1 Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by Ace Optics. Ace Optics does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual. 
  
11.2 Cookies are used on this shopping site, but only to operate & remember the contents of your shopping basket. The site cannot operate without these cookies & they are deleted automatically once you leave the site. We also use Google Analytics, which uses a cookie, but this does not identify individuals or provide us or Google with personal details. The Analytics data is used only for monitoring site usage & this information is not shared with anyone. 
  
11.3 Ace Optics does not participate in any targetted advertising programs. We do not use any cookies which can be used to track you or allow either ourselves or third-parties to serve adverts based on what you have looked at on this site.
  
11.4 If you have any concerns or questions regarding the privacy of this site please e-mail digital@aceoptics.co.uk
  
12 Site Security
12.1 The checkout section of the Ace Optics site is held on a secure server using a verified SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of you browsers screen you will be taken to this sites security certificate. If you have any concerns regarding the security of this site please e-mail digital@aceoptics.co.uk
  
13 English Law
13.1 The contract will be governed by English Law.
 
 
 

WEEE REGULATIONS


 

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Ace Optics is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new camera from us we would accept their old camera and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

WEEE Logo

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

NB. On receipt of your returned old camera we will refund the delivery charge to you.

 
 
 

WASTE BATTERY & ACCUMULATOR REGULATIONS


 

In accordance with the Waste Batteries & Accumulators Regulations which came into effect in February 2010, we now offer a portable battery recycling service.

You can bring any portable batteries such as AA's, camera & laptop batteries to either of our branches & simply hand them over to any member of staff.

Please note we only accept portable batteries for recycling, not industrial or automotive ones. You do not need to buy anything in order to use the recycling service.

You can also recycle batteries anywhere you see the symbol on the right including many supermarkets. Please visit Recycle Now for more information.

Battery Recycling Logo
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